Ujia

Ujia

“I have been involved in UJIA’s property search for about a year, up until its successful conclusion, and met several agents in an area – commercial property – of which I have no professional experience. EPS London’s approach to the task of helping us move stood head and shoulders above the field in terms of effort, responsiveness and polite determination!”

Your starting point was, “I need to understand your organisation and its needs” – rather than “here is my list” – in other words, customer-led rather than product-led. You took an interest throughout the negotiation process, providing advice and helping obtain required information as we worked in parallel to negotiate a lease and ensure that the property met some basic criteria. As we moved towards completion, you also introduced us to fit-out contractors and helped organise the tender for the fit-out, which was eventually won by one of the firms EPS London introduced. Again, your firm proved to be professional, hard-working and responsive – taking the initiative and following through. I am also impressed that you called us after completion to state that as far as he was concerned, the job was not done until we had moved and settled in. My personal experience in finding property is that agents reward is not necessarily related to effort – there is an element of luck in terms of the property and timing of introduction. It made me happy that in this case,
the successful agent was the one who stood out for their effort and responsiveness rather than the randomly lucky!”